Case Manager – Toowoomba May 2019

Fixed Term, Six (6) months contract

Number of roles available: Two (2)

Locations: Toowoomba

Who we are

MDA exists to shape a better future for all – a welcoming, inclusive, globally connected, and economically strong community. MDA’s settlement programs aim to create opportunities and develop skills and knowledge to achieve thriving social and economic well-being of newly arrived humanitarian entrants to Australia through a tailored and holistic case management approach.

What your journey with MDA will offer

MDA offers more than just a career – this is a true opportunity to make your mark and to be inspired by our energetic and diverse work culture.

  • Competitive salary package with salary sacrifice opportunities
  • Career and leadership opportunities within a QLD wide settlement service organisation
  • Flexible and inclusive multicultural work environment

The opportunity

This is an exciting opportunity for a highly motivated, curious and dynamic individual to innovatively manage and deliver culturally appropriate case management services to newly arrived refugees during their initial settlement period.

What you can expect to do (not limited to the below):

  1. Provide culturally competent case management and coordination to people from a diverse range of refugee and humanitarian backgrounds
  2. Complete a comprehensive psychosocial needs assessment with individual clients and families and develop a case management plan which focuses on needs and aspirations
  3. Provide emotional support to clients in a culturally sensitive way with an understanding of acculturation and the continuing impact of past torture and trauma on clients
  4. Work collaboratively with Bicultural Workers to provide direct case management with individual clients and their family members
  5. Identify mental health risk factors, completing a mental health screen and ensuring appropriate referral of clients to specialised mental health supports
  6. Provide cultural orientation and life skills development to clients and assist clients to develop meaningful social connections including links with members of their culture, origin or religious community

About you

You will be expected to have:

  1. Possession of tertiary qualifications in the field of Social Work, Occupational Therapy, Psychology or Human Services. Other relevant qualifications (including overseas qualifications) or experience may be recognised
  2. Passion and commitment to providing high quality settlement support to newly arrived humanitarian entrants, with a focus on fostering independence of settlement lifeskills
  3. Well developed understanding of settlement issues relevant to refugee and humanitarian entrants; Proven psychosocial assessment and case management experience and the ability to design and implement culturally appropriate case coordination plans to enhance the settlement of refugees and humanitarian entrants
  4. Well developed skills in building purposeful relationships with clients to support them to achieve their settlement goals and minimise re-traumatisation throughout the settlement process
  5. Demonstrated ability to work effectively and sensitively across cultures to assist clients in the various aspects of the settlement process within a team environment, as well as with housing providers and relevant government/community agencies and other external service providers

For more information, please download the position description. Link : 

Case Manager PD May 2019 721.62 KB 30 downloads


How to Apply

If you are ready for your next challenge, please email your application to the Recruitment Officer [email protected] by no later than 9 AM Tuesday, 21st May 2019 with a current resume and a cover letter (no more than one page) outlining why you are interested in the position and what impact you believe you can make in this role and the contact details for three professional referees.

Please feel free to discuss this opportunity with Diana Chananda, Humanitarian Settlement Program Team Leader on 0421 226 756, if the role is of interest.

At MDA, we recognise that we are strengthened by diversity and are committed to providing a work environment in which everyone is included, treated fairly and with respect. We strongly encourage applications from Aboriginal and Torres Strait Islanders, people from culturally and linguistically diverse backgrounds and people with a disability to apply.

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