HSP Operations Support Worker

Ongoing, Full-Time

Location: Toowoomba

Who we are

MDA exists to shape a better future for all – a welcoming, inclusive, globally connected, and economically strong community. MDA is committed to delivering a Queensland that is welcoming and where all new residents have the opportunity to fully contribute to and participate in a multicultural society where our diversity is recognized as our strength.

MDA is an independent organisation committed to achieving the best settlement outcomes for our clients. As one of Queensland’s largest multicultural agencies, we work with newly-arrived individuals and families from refugee and migrant backgrounds, and their local communities.

What your journey with MDA will offer

MDA offers more than just a career – this is a true opportunity to make your mark and to be inspired by our energetic and diverse work culture.

  • Opportunity to make a meaningful contribution to creating a welcoming, multicultural society;
  • Opportunity to work for one of the largest and most reputable settlement organisations in Queensland;
  • Ability to salary package $15,900 per fringe benefits tax year.

The Opportunity

The Humanitarian Settlement Program (HSP) aims to create opportunities and develop skills and knowledge for social and economic well-being of newly arrived humanitarian entrants to Australia through a tailored and holistic case management approach.

The Operations Support Worker will be responsible for providing operational support to MDA’s New Arrivals Support teams.

Key Areas of Responsibility

  1. Assist with coordination and planning of client airport receptions and client appointments to essential registration agencies including Centrelink, Bank, Medicare, AMEP and health services – by booking Bi-Cultural Workers, Casual Cultural Support Workers (CSWs) and MDA cars as required;
  2. Attending airport arrivals for HSP clients;
  3. Contribute to data management and data analysis when required, undertaking quality assurance and improvement initiatives as needed;
  4. Assist with CS-Net database and client appointments;
  5. Assist with CSW booking sheets and timesheets.

About you

You are also expected to have:

  1. Qualifications and experience in business administration, logistics, information technology or similar fields;
  2. Excellent written and verbal cross cultural communication skills with ability to communicate with supervisors, co-workers and external parties in a professional manner;
  3. Ability to develop constructive and cooperative working relationships with others, and maintain them over time;
  4. Ability to manage time effectively, with a mature attitude to working to deadlines with competing priorities;
  5. Demonstrated experience working with databases or information management systems with a high level accuracy and attention to detail.

For more information, please download the position description. Link: 

HSP Operations Support Worker 527.86 KB 13 downloads


How to Apply

If you are ready for your next challenge, please email your application to the Recruitment Officer at recruitment@mdaltd.org.au no later than 9 AM Monday, 28th January 2019. Your application must contain a current resume and a brief summary (no more than one page) outlining what has motivated you to apply and the key skills and experience you feel you would bring to the position.

Please feel free to discuss this opportunity with Aasha Anoop, Recruitment Officer on 0401 219 329, if the role is of interest.

Aboriginal Australians and Torres Strait Islander people are encouraged to apply.

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