Specialised and Intensive Services Case Manager – Humanitarian Settlement Program (HSP)

Fixed Term, Full Time contracts – Please forward to your networks

Who we are

MDA exists to shape a better future for all – a welcoming, inclusive, globally connected, and economically strong community. MDA’s settlement programs aim to create opportunities and develop skills and knowledge to achieve thriving social and economic well-being of newly arrived humanitarian entrants to Australia through a tailored and holistic case management approach.

What your journey with MDA will offer

MDA offers more than just a career – this is a true opportunity to make your mark and to be inspired by our energetic and diverse work culture.

  • Competitive salary package with salary sacrifice opportunities;
  • Ability to take an additional four weeks leave per year by adjusting your salary to 48 weeks paid over the full 52 weeks; Provision of Ceremonial Leave for religious or cultural observance;
  • Career and leadership opportunities within a QLD wide settlement service organisation;
  • Flexible and inclusive multicultural work environment.

The opportunity

MDA is currently offering exciting opportunities for highly motivated, curious and dynamic individuals to innovatively manage and deliver culturally appropriate case management services in the HSP Specialised and Intensive Support program. Clients with complex needs receive Specialised and Intensive Services (SIS); a component of the HSP that offers short-term support to assist clients to access appropriate mainstream services and develop the necessary skills to manage their complex needs independently.

What you can expect to do (not limited to the below):

  • Provide culturally competent case management and coordination with people from a diverse range of refugee and humanitarian backgrounds;
  • Complete comprehensive psychosocial needs assessments with individual clients and families, including in depth assessment around settlement goals, and develop a tailored case management plan which focuses on addressing individual needs and working towards aspirations;
  • Provide emotional support to clients in a culturally sensitive way with an understanding of acculturation and cultural humility;
  • Work collaboratively with Bicultural Workers and utilise interpreters to provide direct case management to provide case management to individual clients and their family members;
  • Provide crisis intervention support when required to respond to immediate and urgent needs, escalating situations to your Line Manager where a client, agency, staff member or organisation is at risk.

About you

You will be expected to have:

  1. Possession of a degree-level qualification in one of the following areas:
    • Social Work
    • Psychological Science with an accredited honours year
    • Occupational Therapy

              Other relevant qualifications (including overseas qualifications) or experience may be recognised;

  • Significant case management experience.
  • High level oral and written communications skills, including the ability to write case plans, complete reports and any other professional documents within strict timeframes;
  • Passion and commitment to provide high quality settlement support to humanitarian entrants and migrants, with a focus on fostering independence of settlement lifeskills;
  • Well developed understanding of settlement issues relevant to migrants and refugees.

Full details about the role can be found in the position description. Link :

How to Apply

If you are ready for your next challenge, please email your application to the Recruitment Officer [email protected] by no later than 10 AM Monday, 27th May 2019 with a current resume and a cover letter (no more than one page) outlining why you are interested in the position and what impact you believe you can make in this role and the contact details for three professional referees.

Please feel free to discuss this opportunity with Drew Cummins, Specialised and Intensive Services Team Leader, HSP on 0421 644 269, if the role is of interest.

At MDA, we recognise that we are strengthened by diversity and are committed to providing a work environment in which everyone is included, treated fairly and with respect. We strongly encourage applications from Aboriginal and Torres Strait Islanders, people from culturally and linguistically diverse backgrounds and people with a disability to apply.

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