Tenancy Officer – Accommodation Team

Ongoing, Full Time contract

Who we are

MDA exists to shape a better future for all – a welcoming, inclusive, globally connected, and economically strong community. MDA’s settlement programs aim to create opportunities and develop skills and knowledge to achieve thriving social and economic well-being of newly arrived humanitarian entrants to Australia through a tailored and holistic case management approach.

What your journey with MDA will offer?

MDA offers more than just a career – this is a true opportunity to make your mark and to be inspired by our energetic and diverse work culture.

  • Competitive salary package with salary sacrifice opportunities;
  • Ability to take an additional four weeks leave per year by adjusting your salary to 48 weeks paid over the full 52 weeks; Provision of Ceremonial Leave for religious or cultural observance;
  • Career and leadership opportunities within a QLD wide settlement service organisation;
  • Flexible and inclusive multicultural work environment.

The opportunity

MDA’s success has been based on the exceptional people who are curious, passionate and committed to delivering quality work and creating impact.

As a Tenancy Officer, you will work with MDA’s Accommodation Team (a Government funded program) to assist in managing head lease properties, co-ordinate entry/exit condition reports, liaise with the property manager for through-out tenancy maintenance, coordinate property handbacks and assist in transitioning clients to independent tenancies on the private rental market. 

 What you can expect to do (not limited to the below)?

  • Provide accommodation related assistance to achieve the relevant KPI’s for each of the accommodation programs;
  • Conduct or coordinate entry condition report (for MDA as tenant and landlord) within 2 business days of property pickup and return to agent within 3 business days;
  • Assist in post-arrival lease signups providing appropriate tenancy education to clients to understand the terms of their lease agreement, rent and utility responsibilities, entry condition reports and ownership of furniture package with relevant language support and cultural advice;
  • Ensure clients are provided with copies of all documentation and utilities are transferred to client name at 28 days;
  • Where required, assist with preparing property for new arrival including utility connection, key pick-up and cutting and Basic Household Goods (BHG) order to suppliers.

About you

Coming with relevant experience, you will have the ability to deliver exemplary tenancy management and support for newly arrived Queenslanders.  You are also expected to have:

  1. Current qualifications in the field of real estate and/or, preferably REIQ Certificate IV in Property Services;
  2. Prior experience working in a property management, real estate setting with sound knowledge of relevant residential tenancy legislation;
  3. High level of interpersonal, written and communication skills, including the ability to communicate effectively with people from a wide range of cultural and linguistic backgrounds;
  4. Excellent time management and problem-solving skills;
  5. Ability to successfully and appropriately convey and facilitate important Australian life skills (specifically regarding accommodation) so that clients are able to independently establish their lives in Australia.
  6. Prior experience working in a property management, real estate setting with sound knowledge of relevant residential tenancy legislation;
  7. High level of interpersonal, written and communication skills, including the ability to communicate effectively with people from a wide range of cultural and linguistic backgrounds;
  8. Excellent time management and problem-solving skills;
  9. Ability to successfully and appropriately convey and facilitate important Australian life skills (specifically regarding accommodation) so that clients are able to independently establish their lives in Australia.

Full details about the role can be found in the position description. Link :

Tenancy Officer

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Ready for your next challenge?

Please email your application to the Recruitment Officer at [email protected] no later than 10 AM Monday, 27th May 2019. Your application must contain:

  • a cover letter (no more than one page), outlining why you are interested in the position and what impact you believe you can make in this role, and,
  • a current resume (including the details of three professional referees).

If you have any queries about this opportunity, please feel free to contact Ann Kennedy, Accommodation Team Leader on 0431 398 541.

At MDA, we recognise that we are strengthened by diversity and are committed to providing a work environment in which everyone is included, treated fairly and with respect. We strongly encourage applications from Aboriginal and Torres Strait Islanders, people from culturally and linguistically diverse backgrounds and people with a disability to apply.

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