How do I give a compliment or make a complaint about MDA?

We want people to give us feedback, both about the things we do well and the things that we could improve.  This will help us to make our services better.

You can make a compliment or complaint about things like:

• the quality of the services that you have received from MDA

• the information or facilities that MDA has provided to you

• the work or behaviour of MDA staff and volunteers

• MDA organised events and activities.

You can give us a compliment or complaint via our website, or in person, by  telephone on 07 3337 5400 , or by letter.

[]
1 Step 1
Compliment Form
Namefull name
no-icon
Organisation(If applicable)
no-icon
Address
no-icon
Phone number(s)
no-icon
Language used
no-icon
Please tell us how we did well
0 /
keyboard_arrow_leftPrevious
Nextkeyboard_arrow_right
Complaints are treated confidentially and your privacy will be protected.   You do not have to give us your name and address but if you do we will be able to contact you for additional information and also let you know what we are going to do to try to resolve your complaint.

If you have provided your contact details, we will respond to you within seven (7) working days to confirm that we have received your complaint and let you know what we intend to do to try to resolve it.  We will try to resolve your complaint within 28 working days but if this is not possible because your complaint is complicated, we will contact you within 28 working days and let you know what is happening.

More information about our Complaints Policy can be found here.

If you require assistance with making a complaint, our staff will be more than happy to assist. You can also use an advocate to make a complaint on your behalf.

[]
1 Step 1
Complaints Form
Name
no-icon
Name of advocate(if applicable)
no-icon
Organisation(if applicable)
no-icon
Address
no-icon
Phone number(s)
no-icon
Language used
no-icon
Nature of Complaint
0 /
Have you raised this complaint with us before?
If YES, please tell us who you spoke to, what you were told and why you are still dissatisfied
0 /
What would you like to see happen as a result of your complaint?
0 /
keyboard_arrow_leftPrevious
Nextkeyboard_arrow_right