Settlement Engagement and Transition Support (SETS)

MDA’s Settlement Engagement and Transition Support (SETS) Client Services program promotes successful lifelong settlement of refugees and other migrants, by supporting people to build independence and community connection.  We offer intake and triage services (see Low Intensity Support, below), as well as 1:1 support to individuals, families and youth (see Medium Intensity Support, below).  This support is provided by degree-qualified case managers and focused on identifying and working towards client goals.

We also offer group work based on client and communities’ identified needs.  Our group sessions aim to reduce vulnerability of at-risk groups and increase people’s capacity to contribute and participate.

Who is eligible for SETS?

  • Humanitarian Entrants
  • Family Stream Migrants (with low English)
  • Less than 5 years in Australia

Further information about eligible visa types can be found here.


MDA SETS Program can support people living in

  • Brisbane North, Brisbane South, Brisbane Inner City, Brisbane West & Brisbane East
  • Moreton Bay North & Moreton Bay South
  • Wide Bay
  • Sunshine Coast
  • Toowoomba – Darling Downs, Maranoa
  • Rockhampton – Fitzroy

Call 07 3337 5400 to inquire about the location of your closest office.

Low Intensity Support

Medium Intensity Support

The SETS Team provides Intake support over the phone or at an MDA Office.

Phone 3337 5400 or Visit an MDA office 

SETS Intake Hours – 28 Dibley Street, Woolloongabba

  • Monday – Friday 10am – 4pm
  • On Wednesdays 1pm-4pm only
SETS Case Managers support their clients with:

  • Securing essential, basic needs such as income, disability support and housing.
  • Building independence by enabling opportunities for participation through English, employment, engagement and education.
  • Experiencing a sense of belonging by ensuring connection to community, providing welcome and enabling civic participation.
  • Achieving health and wellbeing by supporting recovery, acculturation, equality and safety within families and communities.

MDA Case Managers and Youth Settlement Workers conduct holistic assessments of individual and family needs, strengths and aspirations to inform intervention.  Interpreters and cultural advisors are engaged to support culturally competent case management practice.

Eligible clients can access a Case Manager for one-on-one support 5 days a week.

To make a referral, please complete this form.