WORKING WITH REFUGEES
Do you want to engage more effectively with people from refugee backgrounds?
This training program gives you practical skills to enhance the services you provide to people from refugee backgrounds within the welfare and services sector.
‘The best presentation / training around cross-cultural work I have experienced. An extremely informative, useful and educational presentation. I feel my work is better informed and improved by this training.’
(Participant feedback from the Working With Refugees training held in Brisbane)
|Upcoming dates||Please click on the date to register:|
|16 May 2019 | Brisbane|
|Brisbane, Toowoomba, Rockhampton|
|MDA Ltd (Multicultural Development Australia)|
|Who should attend|
|1 x full day training session, 9:30am to 4:30pm|
|$250 per participant (catering provided)|
|3 to 5 participants per organisation per session: 15% discount|
|6 to 10 participants per organisation per session: 20% discount|
|Register and pay online by clicking on the links below:|
|For assistance with the registration and payment process, please email or call us on 0432 569 720 or 07 3337 5400.|
|To be notified of upcoming dates, please subscribe here to MDA Training emails.|
- Understanding and communicating with clients from diverse refugee backgrounds
- Responding appropriately to needs specific to people from refugee backgrounds
- Helping people from refugee backgrounds regain their independence
This training program provides you with ready-to-apply strategies for managing these challenges so you can achieve peak performance in your organisation.
Lili Sanchez is the Cultural Competency Coordinator at MDA.
Lili arrived in Australia in 1988 as a Refugee on a Humanitarian Visa and she is passionate about sharing the experience of newly arrived Australian’s and how everyone has a role to play in creating welcome.
Lili develops training packages to suit diverse workplaces.
A skilled and experienced storyteller, Lili draws on her lived experience to give participants practical skills that are relevant to their work.
Lili has a background in Anthropology and Philosophy with a strong focus on migration and world issues. She enjoys researching and learning new theories and topics around diversity, culture, language and refugees.
Lili has featured in La Boite Theatre Company’s immersive theatre production The Village and has shared her story through many platforms including podcast, ABC radio, and more recently at the Brisbane Writers Festival as part of Mem Fox’s book “I am Australian too”.
Here is what others have said about Lili’s training:
“I enjoyed the workshop immensely last Thursday and everything about it was so professional and informative, so thank you to you and your team.” – Jennifer, The Smith Family
“Hi Lili, thank you very much for the great day yesterday – your presentation skills, depth of knowledge, and clear passion for what you do are inspiring and enlightening, to say the least.” – Laura, Tutor/Teacher
- Understand the experiences of clients from refugee backgrounds
- Understand Australia’s resettlement program and how it fits within the nation’s response to refugees
- Define “settlement” and identify the key objectives of settlement service delivery
- Understand the impact of the refugee journey on people’s capacity to adapt to life in Australia
- Demonstrate knowledge, skills, experience and attitudes needed to work successfully with refugees. This includes:
- Understanding culture and its impact on our work
- Requirements for successful cross-cultural interactions
- Strategies for cross-cultural communication
- How to conduct an effective needs assessment
- Culturally sensitive approaches to conflict management
- Demonstrate an understanding of self awareness and support
- Engaging with young people from refugee backgrounds
- Skills for multicultural customer service
- Working with international students
- Supporting your multicultural team
Phone: 0432 569 720 or 07 3337 5400.
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Free Resources for Registered Training Organisations
MDA is part of a consortium of agencies with a track record in developing quality training packages for use within the VET system that focus specifically on building the capacity of those working with people from refugee backgrounds. To date, three packages have been developed:
CHCSET001: Work Effectively with Forced Migrants | A general overview for anyone whose work brings them into contact with refugees or other forced migrants, be they settlement workers, teachers, employment officers, nurses or a worker in any one of many other fields.
CHCSET002: Undertake Bicultural Work with Forced Migrants in Australia | For people from a refugee background who are working or want to work with refugees.
CHCYTH001: Engage Respectfully with Young People from Refugee Backgrounds | For people working, or intending to work, with young people from refugee backgrounds
Download the training packages using the links above, or search for these titles at the online bookshop at AMES Australia.
Each training package contains a comprehensive Trainer’s Guide and a Participant’s Handbook, available free of charge to Registered Training Organisations (RTOs) and agencies wanting to enhance the skills of their staff. In addition, RTOs can request an Assessment Guide that includes fully developed assessment tasks, a validated assessment matrix and a marking guide.