WORKING EFFECTIVELY WITH CULTURAL DIVERSITY

Australia in 2019 is a culturally and linguistically diverse country. 

According to Census information from 2016, nearly one half (49per cent )of all Australians had either been born overseas or one or both parents had been born overseas.

Being aware of cultural differences is crucial for delivering services to and working with people from culturally and linguistically diverse (CALD) backgrounds.

Our training delivers understanding and ready-to-apply strategies and skills to help achieve better engagement.

Upcoming dates Please click on the date to register
   1 July 2019 | Brisbane City

21 August 2019 | Brisbane

23 October 2019 | Brisbane

Locations
Brisbane, Gold Coast, Toowoomba, Rockhampton
Organisation
MDA Ltd (Multicultural Development Australia)
Who should attend
  • Any service provider whose work brings them into contact with customers or clients from a multicultural background
  • Council employees from community, environment, corporate services, infrastructure services, water, waste, planning and development sections.
  • Government employees providing services including transport, education, training, family support, employment, community support, disabilities, health, seniors, youth, environment, emergency services, housing, business, industry, recreation, sports and arts
  • Non government organisations, community, religious and welfare groups
  • Professionals responsible for policy or program development
  • Professionals and volunteers seeking to enhance their cultural competency when engaging with people from a multicultural background
Duration
1 x full day training session, 9:30am to 4:30pm
Cost
$250 per participant
$200 for student
 Group discounts
3 to 5 participants per organisation per session: 15% discount
6 to 10 participants per organisation per session: 20% discount
Register
Register and pay online be clicking on the links below:
  1 July 2019 | Brisbane City

21 August 2019 | Brisbane.

23 October 2019 | Brisbane.

For assistance with the registration and payment process, please email or call us on 07 3337 5400.
To be notified of upcoming dates, please subscribe here to MDA Training emails.

This program addresses workplace challenges including:

  • Unintentional cultural mishaps
  • Communication barriers (verbal and non-verbal)
  • Different cultural perceptions of customer service
  • Culturally inappropriate behaviour

This training program provides you with ready-to-apply strategies and skills for these challenges.

After completing this training program, you will be able to:

  • Understand Cultural Diversity in Queensland
  • Understand the challenges of settlement
  • Understand Culture and its impact on communication
  • Apply skills needed in Cross Cultural Communication
  • Develop skills needed to manage Cultural Diversity

This course can be customised and delivered in-house for a highly tailored and cost-effective training program.  For more information, please email or call us on 0432 569 720 or 07 3337 5400.

The following programs may also be suitable for your organisation:

Please contact our Training Services team:

Email

[email protected]

Phone:   0432 569 720 or 07 3337 5400.

Subscribe here for regular updates on our cross-cultural training programs.