Australia in 2019 is a culturally and linguistically diverse country. 

According to Census information from 2016, nearly one half (49per cent )of all Australians had either been born overseas or one or both parents had been born overseas.

Being aware of cultural differences is crucial for delivering services to and working with people from culturally and linguistically diverse (CALD) backgrounds.

Our training delivers understanding and ready-to-apply strategies and skills to help achieve better engagement.

Upcoming dates Please click on the date to register
   1 July 2019 | Brisbane City
Brisbane, Gold Coast, Toowoomba, Rockhampton
MDA Ltd (Multicultural Development Australia)
Who should attend
  • Any service provider whose work brings them into contact with customers or clients from a multicultural background
  • Council employees from community, environment, corporate services, infrastructure services, water, waste, planning and development sections.
  • Government employees providing services including transport, education, training, family support, employment, community support, disabilities, health, seniors, youth, environment, emergency services, housing, business, industry, recreation, sports and arts
  • Non government organisations, community, religious and welfare groups
  • Professionals responsible for policy or program development
  • Professionals and volunteers seeking to enhance their cultural competency when engaging with people from a multicultural background
1 x full day training session, 9:30am to 4:30pm
$250 per participant
$200 for student
 Group discounts
3 to 5 participants per organisation per session: 15% discount
6 to 10 participants per organisation per session: 20% discount
Register and pay online be clicking on the links below:

1 July 2019 | Brisbane City

For assistance with the registration and payment process, please email or call us on 07 3337 5400.
To be notified of upcoming dates, please subscribe here to MDA Training emails.

This program addresses workplace challenges including:

  • Unintentional cultural mishaps
  • Communication barriers (verbal and non-verbal)
  • Different cultural perceptions of customer service
  • Culturally inappropriate behaviour

This training program provides you with ready-to-apply strategies and skills for these challenges.

Lili Sanchez is the Cultural Competency Coordinator at MDA.

Lili arrived in Australia in 1988 as a Refugee on a Humanitarian Visa and she is passionate about sharing the experience of newly arrived Australian’s and how everyone has a role to play in creating welcome.

Lili develops training packages to suit diverse workplaces.

A skilled and experienced storyteller, Lili draws on her lived experience to give participants practical skills that are relevant to their work.

Lili has a background in Anthropology and Philosophy with a strong focus on migration and world issues. She enjoys researching and learning new theories and topics around diversity, culture, language and refugees.

Lili has featured in La Boite Theatre Company’s immersive theatre production The Village and has shared her story through many platforms including podcast, ABC radio, and more recently at the Brisbane Writers Festival as part of Mem Fox’s book “I am Australian too”.

Here is what others have said about Lili’s training:

“I enjoyed the workshop immensely last Thursday and everything about it was so professional and informative, so thank you to you and your team.”  – Jennifer, The Smith Family

“Hi Lili, thank you very much for the great day yesterday – your presentation skills, depth of knowledge, and clear passion for what you do are inspiring and enlightening, to say the least.”  – Laura, Tutor/Teacher

After completing this training program, you will be able to:

  • Understand Cultural Diversity in Queensland
  • Understand the challenges of settlement
  • Understand Culture and its impact on communication
  • Apply skills needed in Cross Cultural Communication
  • Develop skills needed to manage Cultural Diversity

This course can be customised and delivered in-house for a highly tailored and cost-effective training program.  For more information, please email or call us on 0432 569 720 or 07 3337 5400.

The following programs may also be suitable for your organisation:

Please contact our Training Services team:


[email protected]

Phone:   0432 569 720 or 07 3337 5400.

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